TERMS OF SALES & FAQs

General Terms & Conditions of Sales:

  • Artwork in original condition may be returned within 5 days of purchase, at buyer’s expense, against store credit only. Store credit is valid for 1 year. All sales are final.

  • We cannot accept returns of custom printed or framed artwork, special orders, dedicated or commissioned items.

  • Allow 2-4 weeks for print orders, 4-8 weeks for custom framing orders. Finished corner, hand-welded metal or volume orders may take up to 12 weeks. We will give you a realistic turnaround time upon order.

  • All rights belonging to the holder of the copyright, including the production rights, shall remain with the Artist.

  • Shipping costs and VAT, import duties & taxes are the responsibility of the buyer. A signature is required for shipments valued over $500.

Care, handling & framing via third party if not using our in-house framing services:

  • Upon receipt of your work on paper, photograph or limited edition print, if unframed/unmounted, it's best to take it to your framer immediately and have them remove the artwork from its packaging. Take extreme care if you choose to handle your new artwork. Memory curls can occur if the artwork is left rolled for too long. Fingerprints, creasing and wrinkling of the paper are the result of improper handling.

  • Artwork not being framed immediately should lay flat, (preferably handled by a framer). If you choose to frame with a third party (non-JSG framer) we cannot be held responsible for any damage caused to the print in the framing and/or mounting process.

  • Damage in transit is rare, however, if your order is received damaged, please take clear photographs immediately upon receipt of the outer and inner packaging and all sides of the artwork along with detailed images of the damage as it was received. Send a notification of the damage, along with the photographs, via email within 48 hours of receipt of delivery.

Do you offer trade accounts?

Yes! We love working with art advisors and interior designers. We can work with your installation deadlines and provide an efficient ordering proces, custom framing and quick turnaround times. Please contact us at info@jennsingergallery.com to learn more about how we work with the trade and to set up your account.

Do you offer payment plans?

Payment plans will be considered on a case by case basis depending on the price and artist. Reach out to us via email and someone will be in touch to discuss your options.

Do you accept artist submissions?

We no longer accept unsolicited submissions from artists. All unsolicited submissions sent via snail mail will not be returned to you.

Where are you located?

Jenn Singer Gallery was founded in the historic Gramercy Park neighborhood in New York City in 2015. We have moved from our store front location to an international online-based presence with framing and shipping services out of New York, Los Angeles and the United Kingdom. Our artists are located around the world and the artwork you’re acquiring often will be delivered directly from the artist’s studios if framing isn’t required. We make every effort to ensure that what you’re viewing online is what you’re receiving in person and are always happy to provide you with additional images and information about our artist’s work. Artist studio visits can also be arranged upon request.

Where do you ship?

We ship to most places around the world. If at checkout you’re experiencing any issues with your shipping address, please contact us at info@jennsingergallery.com.

Any other questions?

We’d love to hear from you! The best way to be in touch is to send us an email or fill in the form here on our Contact page. You may also send a WhatsApp, SMS text or leave a voice message at +1 (917) 722-6119 and we’ll get back to you.